These Download general terms & conditions apply to all offers, assignments and agreements in which Your Research B.V. provides services to Client, even if these services are not described in these conditions. Any terms and conditions of Client or other industry or general conditions are not applicable unless expressly accepted in writing by Your Research B.V.

The 'description service level (basic)' describes the standard support that Your Research provides with respect to its service. If the customer wants more certainty regarding topics such as availability, response times, incident handling, support, and audits, Your Research offers a separate Service Level Agreement (SLA).

Around processing personal data, we use a standard processor agreement. This can be accessed via the link below.